Privacy Policy

Privacy statement

We are pleased that you have visited our websites and thank you for your interest in Montredo. The protection of your privacy when using our websites is important to us. Therefore we would like to inform you about how we handle your personal data by means of this privacy statement.

Competent authority
The competent authority within the meaning of the laws on data protection is Montredo GmbH, Friedrichstrasse 122/123, 10117 Berlin, Germany, service@montredo.com, referred to below as ‘Montredo’. 

Data-Protection Supervisor
You can reach our data protection officer at +49 30 28886470 or under our postal address with the addition “Data-Protection Supervisor”.

What is personal data?
‘Personal data’ means information concerning the personal or material circumstances of an identified or identifiable natural person, which means all information by means of which you are identifiable. This includes, for instance, information like your first name and surname, your address and email address, your telephone number or your birthday. Information of a general nature, such as, for example, ‘age between 18 and 30 years’, by means of which your identity cannot be established is not included. 

What data do we collect?
We collect your personal data when you make use of things which are offered to you personally on our websites, such as, for example, the newsletter, promotional games, or surveys which require registration using your name and email address. We also collect your personal data when you register with us in order to create a profile and sell or buy watches via our websites. This includes: first name and surname, address, town / country, email address, telephone number and password.

Security of your data
To ensure the safe transfer of data to your system we employ SSL-/TLS-encryption, you will recognise this by the address of our website starting with https://. This way we can make sure that the connection between you and us is secure and no personal data may leak to unauthorised entities.

What about IP addresses and cookies?
When you visit our websites your IP address (the identifier assigned to your PC by your Internet provider) and further information may possibly be saved on our server for technical reasons. The evaluation of such data for statistical and/or market research purposes will only be carried out in an anonymised form or using pseudonyms.

• IP address
• Date and time of the request
• Time zone difference from Greenwich Mean Time (GMT)
• Content of the request (specific page)
• Access status/HTTP status code
• amount of data transferred
• website from which the request came
• browser
• Operating system and its interface
• language and version of the browser software.

This data is stored for five years and then automatically deleted.

Our websites use cookies. Cookies are small text files which we transmit to the hard disk of your computer via your browser or other programs on the hard disk. They are there in order to save your personal settings on our websites and also allow us to analyse the use of our websites by using anonymised data in order to make the websites more interesting for you. The receipt of cookies can be blocked by your browser. The help function in most browsers’ menus explains to you how and to what extent you can block cookies. If cookies are blocked, it may be that some of the functionality of our websites cannot be displayed to you.

We use cookies that are absolutely necessary for the operation and display of our website on the basis of our legitimate interests pursuant to Art. 6 Abs. 1 S. 1 lit. f DS-GVO in the operation and proper display of this website. We use all non-required cookies exclusively on the basis of your consent pursuant to Art. 6 Abs. 1 S. 1 lit. a DS-GVO.

Order processing
We use the data provided by you for the purpose of fulfilling and processing the order. We save the text of the contract and send you the order information by email. Your order information is no longer accessible on the Internet for security reasons. Your data is saved until you request to delete your user account. If you do not have or create a customer account with us, we will retain your personal data until the expiry of the regular statutory limitation period in order to be able to enforce any legal claims. The legal basis of the processing is the execution of the contract pursuant to Art. 6 (1) sentence 1 lit. b DS-GVO or our legitimate interest in enforcing any legal claims pursuant to Art. 6 (1) sentence 1 lit. f DS-GVO. Legal obligations to store you data are fulfilled independently of this.

Newsletter
When you register to receive the newsletter, your email address is used for our own advertising purposes until you unsubscribe from the newsletter. You can unsubscribe at any time. We use the so-called double-opt-in procedure to register for our newsletter. This means that after your registration, we will send you an email to the email address you provided in which we ask you to confirm that you wish to receive the newsletter. If you do not confirm your registration within [24 hours], your information will be blocked and automatically deleted after one month. In addition, we store your IP addresses used and the times of registration and confirmation. The purpose of this procedure is to be able to prove your registration and, if necessary, to clarify a possible misuse of your personal data.

The only mandatory information for sending the newsletter is your e-mail address. After your confirmation, we store your e-mail address for the purpose of sending you the newsletter. The legal basis is Art. 6 para. 1 p. 1 lit. a DS-GVO.

You can revoke your consent and unsubscribe from the newsletter at any time. To do so, simply use the link at the end of each newsletter or contact us using the contact details above.

Mailchimp
We use the provider Mailchimp to send automated notifications about the progress of your order and our newsletter. Mailchimp is a service of The Rocket Science Group, LLC 675 Ponce de Leon Ave NE Suite 5000 Atlanta, GA 30308 USA.

Your name, email address, order number and the content of your order are transmitted. In addition, our newsletter is technically managed by Mailchimp, therefore the provider also learns whether you have subscribed to it. Mailchimp acts as a processor for us in the sense of Art. 28 DS-GVO, we have therefore signed an order processing agreement, which you can access under this link: Mailchimp Data Processing Addendum. In this contract, we have also agreed to use the EU standard data protection clauses.

Contact form
If you contact us via a contact form, we will process your e-mail address and, if applicable, other personal data that you voluntarily provide to us in order to respond to your enquiry. The legal basis is then your consent, which you can revoke at any time. We will only use your data to process your enquiry and will delete it once we have completely answered it.

Comment function
On some sub-pages of this website, it is possible to leave comments. If you make use of this option, we will use your personal data, in particular your e-mail address, to trace the comment in the event of an infringement. The name you provide will also be published next to your comment. The legal basis for the processing is your consent, which you can revoke at any time.

What about web analytics, in particular Google Analytics?
We use Google Analytics and Google Remarketing on our websites. These are services from Google Inc. (‘Google’). Google uses so-called cookies, which are text files, which are stored on your computer and which make it possible to analyse your use of our websites. The information generated by the cookie about your use of our websites is normally transmitted to one of Google’s servers in the USA and stored there. In the event that IP address anonymisation is activated on this website, your IP address will however firstly be truncated by Google within the Member States of the European Union or other States that are parties to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address be transmitted to a Google server in the USA and truncated there.

Google will use this information on behalf of the operator of theses websites for the purposes of evaluating your use of the websites, compiling reports on website activity and providing the website operator with other services relating to website activity and Internet usage. If necessary, Google will also transmit this information to third parties if this is required by law or if third parties process this data on behalf of Google. Third party service providers, including Google, place advertisements on websites on the Internet. Third party service providers, including Google, use stored cookies in order to place advertisements on the basis of a user’s previous visits to these websites.

The IP address transmitted from your browser for the purposes of Google Analytics will not be combined with other data from Google. You can prevent the storage of cookies using appropriate settings on your browser software; however, we would like to point out that in those circumstances in some cases you will not be able to use all of the functions of our websites to the full extent. In addition, you can prevent the data related to your use of our websites which is generated by the cookie (including your IP-address) from being captured and processed by Google by downloading and installing the browser plug-in which is available at the following link (https://tools.google.com/dlpage/gaoptout?hl=en). You are also able to use the general opt-out for the Google advertising network at the following link (https://www.google.com/settings/ads/onweb/).

Bing Webmaster Tools
The Bing Webmaster Tools from Microsoft Corporation, One Microsoft Way, Redmond, WA 98052-6399, USA, Tel.: +49 1806 67 22 55, store one or more “cookies” on your device. Bing uses a cookie with a unique identifier, the Search-ID to offer various services related to search and advertising. If you use a Microsoft account and are logged in when using our website, the aforementioned cookies are placed and used. Microsoft uses those cookies to offer Bing services and more relevant search results. In addition, Microsoft uses web beacons to store cookies and provide analytics. These may also be third-party web beacons that may not collect any personal information.

Cookies from Bing Webmaster Tools are only set if you have given us your consent via the cookie banner, Art. 6 para. 1 p. 1 lit. a DS-GVO. You can revoke your consent at any time. In addition, cookies can be removed or blocked from the computer via the browser settings. In addition, Microsoft uses web beacons to store cookies and create analyses. These may also be third-party web beacons that may not collect any personal information. You can also opt out of the collection of this data by clicking on the following link: https://account.microsoft.com/privacy/ad-settings/signedout

Integration of YouTube videos
We have integrated YouTube videos into our online offer, which are stored on http://www.YouTube.com and can be played directly from our website. These are all integrated in “extended data protection mode”, i.e. no data about you as a user is transmitted to YouTube if you do not play the videos. Only when you play the videos will the data mentioned in paragraph 2 be transmitted. We have no influence on this data transmission to YouTube.

By visiting the website, YouTube receives the information that you have accessed the corresponding sub-page of our website. In addition, the data mentioned under § 3 of this declaration is transmitted. This occurs regardless of whether YouTube provides a user account via which you are logged in or whether no user account exists. If you are logged in to Google, your data will be directly assigned to your account. If you do not want your data to be associated with your YouTube profile, you must log out before activating the button. YouTube stores your data as usage profiles and uses them for the purposes of advertising, market research and/or designing its website in line with requirements. Such an evaluation is carried out in particular (even for users who are not logged in) to provide needs-based advertising and to inform other users of the social network about your activities on our website. You have the right to object to the creation of these user profiles, and you must contact YouTube to exercise this right.
For more information on the purpose and scope of data collection and processing by YouTube, please see the privacy policy. There you will also find further information on your rights and setting options to protect your privacy: https://www.google.de/intl/de/policies/privacy.

Activity on social media
We maintain company pages or accounts in the social networks Facebook, Instagram, Twitter, YouTube, LinkedIn and Xing in order to draw attention to our company and our products and to make it easier for you to contact our company. When you access our profile pages, we cannot exclude the possibility that the platform providers may collect and process your personal data. We have no influence on the data collected and data processing procedures, nor are we aware of the scope of the data collection, the purposes of the processing or the storage periods. We also do not have complete information on the deletion of the collected data by the social network providers. In addition to the data processing by the platform providers, we process further personal data when you contact us via social networks. The legal basis for the operation of these pages and the associated data processing is our legitimate interest pursuant to Art. 6 (1) lit. f DS-GVO in providing our customers and other interested parties with an opportunity to obtain information and make contact that is adapted to technical and contemporary standards. If the users are asked by the respective operators of the platforms for consent to the aforementioned data processing, the legal basis for the processing is Art. 6 para. 1 lit. a), Art. 7 DS-GVO.
Furthermore, when calling up our company profiles, it cannot be ruled out that data will be processed outside the European Union or the European Economic Area (EEA).

Facebook
We operate a company page on Facebook under the name Montredo. Jointly responsible with us for the processing of personal data in connection with this page is Facebook Ireland Ltd, 5 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland. In the course of operating this site, Facebook collects and processes personal data for the purposes of advertising, creating user profiles and market research. In particular, Facebook Insight generates statistics that enable us to obtain more accurate information about visitors to this Facebook page (https://www.facebook.com/business/a/page/page-insights). The results of these page insights may be based on the collection of personal data by Facebook, for example by setting cookies. We cannot view the collected data itself, only the insights and statistics based on it. The data of visitors to our Facebook page are processed even if the visitor does not have an account with Facebook. In connection with the Insights, we have concluded a Page Insights Supplement with Facebook, which you can view under the following link: https://www.facebook.com/legal/terms/page_controller_addendum. It follows from this that Facebook is primarily responsible for processing the data. You can assert your data subject rights both with us and with Facebook. You can find more information on this in Facebook’s data policy at: https://de-de.facebook.com/policy.php. We have agreed standard EU data protection clauses with Facebook.

Instagram
On Instagram, we operate a company page under the name montredowatches. The data controller for Instagram is also Facebook Ireland Ltd, 5 Grand Canal Square, Grand Canal Harbour, Dublin 2 Ireland. In the course of operating this site, Instagram collects and processes personal data for the purposes of advertising, creating user profiles and market research. In particular, Instagram Insights creates statistics that enable us to obtain more accurate information about visitors to our Instagram page. The results of these page insights may be based on the collection of personal data by Instagram, for example through the setting of cookies. We cannot see the collected data itself, only insights and statistics based on it. The data of visitors to our Instagram page is also processed if the visitor does not have an account there. For more information, please see Instagram’s privacy policy at https://help.instagram.com/519522125107875?helpref=page_content.

Twitter
We operate an account on Twitter under the name montredo. Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, is responsible for the data processing in connection with calling up this page. Not only is the data processed that you yourself enter, such as name, user name, email address and telephone number, but also further data that is collected by Twitter itself. Data is processed regardless of whether you have an account with Twitter yourself. Twitter may use analysis tools such as Twitter Analytics or Google Analytics. These serve, for example, to better understand user behaviour and, conversely, also to optimise and personalise use by Twitter. We have no influence on the type and circumstances of data processing by Twitter and therefore no control options. It is also not possible for us to stop this data processing.

Further information can be found in Twitter’s privacy policy at https://twitter.com/de/privacy.

YouTube
We operate an account on YouTube under the name Montredo. Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland is responsible for processing personal data in connection with accessing this page. In addition to the data you enter, such as name, user name, email address and telephone number, further data is collected by YouTube itself. Data is then processed regardless of whether you yourself have an account with YouTube. YouTube may also use analysis tools such as Google Analytics. These serve, for example, to better understand user behaviour and, conversely, also to optimise and personalise use by YouTube. Some of the data is made available to us as the operator of a YouTube channel in anonymised form or as statistical data. It is not possible for us to identify individual visitors to our channel on the basis of this data. We can only determine the categories of data and visitors on the basis of which anonymised statistics are made available to us. Beyond this, we have no influence on the type and circumstances of data processing by YouTube and thus no control options. It is also not possible for us to stop this data processing.

Further information can be found in Google’s privacy policy: http://www.google.de/intl/de/policies/privacy.

LinkedIn
We maintain a company page on LinkedIn under the name Montredo. The company responsible for data processing in connection with our presence is LinkedIn Ireland Unlimited Company, Wilton Place, Dublin 2, Ireland.
In addition to the data you enter, such as name, user name, email address and telephone number, further data is collected by LinkedIn itself.

Data is then processed regardless of whether you yourself have an account with LinkedIn. Under certain circumstances, LinkedIn may also use this data. These serve, for example, to better understand user behaviour and, conversely, also to optimise and personalise use by LinkedIn. Some of the data is made available to us as the operator of a LinkedIn page in anonymised form or as statistical data. It is not possible for us to identify individual visitors to our site on the basis of this data. We can only determine the categories of data and visitors on the basis of which anonymised statistics are made available to us. Beyond this, we have no influence on the type and circumstances of data processing by YouTube and thus no control options. It is also not possible for us to stop this data processing.

Further information can be found in the LinkedIn data protection declaration: http://www.linkedin.com/legal/privacy-policy.

Xing
We operate a company page on Xing under the name Montredo GmbH. New Work SE, Dammtorstraße 30, 20354 Hamburg, Germany, is responsible for data processing. If you have an account with Xing and are logged into it when you access our company page, we cannot exclude the possibility that Xing uses this data to create detailed user profiles. We have no influence on the data collected and data processing procedures, nor are we aware of the scope of the data collection, the purposes of the processing or the storage periods. We also do not have complete information on the deletion of the collected data by Xing. It is also not possible for us to stop this data processing. You can find more information in the Xing privacy policy linked above at https://privacy.xing.com/de/datenschutzerklaerung.

How do we pass on data to third parties?
We only pass on your personal data internally within our company or to those businesses which are involved for the purposes of fulfilling the contracts concluded with you. For example payment and shipping providers. In the event of being ordered to do so by the authorities or of similar measures, we will make available the information which is requested where appropriate to the relevant authorities. Apart from that, your personal data will only be passed on with your express consent.

We use the following services to process your data:

We have contracted Freshworks Freshworks Inc, 1250 Bayhill Drive, Suite 315 San Bruno, CA 94066 USA to operate our service email infrastructure. All emails are received and sent via the Freshworks system. The legal basis and purpose of the use of Freshworks is our legitimate interest in accordance with Art. 6 Para. 1 S. lit. f DS-GVO in the fast and efficient processing of customer enquiries. Freshworks only uses the users’ personal data for the technical processing of the enquiries and does not pass them on to third parties.
We have concluded an order processing contract with Freshworks in accordance with Art. 28 DS-GVO and EU standard data protection clauses.
If you do not agree with the data processing by Freshworks, we offer them alternative contact options for submitting service requests by email, telephone or post.

For more information, users should refer to Freshworks’ privacy policy at: https://www.freshworks.com/privacy/.
As well as at: https://www.freshworks.com/gdpr/.

Our payment providers receive your name, IP address and other data that you have entered in the context of the specific payment method. The legal basis is the processing of contracts that we have concluded with you, Art. 6 para. 1 p. 1 lit. b DS-GVO.

Mollie B.V.
Keizersgracht 126
1015 CW Amsterdam
the Netherlands
Tel: 31 20 820 20 70

Deutsche Bank Privat- und Geschäftskunden AG
Friedrichstraße 181
10117 Berlin
Germany
Tel: +49 30 4606110

Paypal (Europe) S.à.r.l. et Cie, S.C.A.
22-24 Boulevard Royal
L-2449 Luxembourg
+49 800 7234500

Klarna Bank AB
Sveavägen 46
11134 Stockholm
Sweden
Tel: +46 8 120 120 00
Email: info@klarna.de

How can you amend or delete your data?
According to the GDPR, you have a right to information, free of charge, about the data which is stored about you as well as, where appropriate, a right to the correction, blocking or deletion of this data. In addition, you may withdraw your consent to receive newsletters at any time with effect for the future. Please contact us at the following address for this purpose: Montredo GmbH, Friedrichstrasse 122/123, 10117 Berlin, Germany, datenschutz@montredo.com. If we process your data on the basis of our legitimate interests, you also have the possibility to object to this processing by the same means. In the event that we amend this privacy statement due to technical or legal requirements and this leads to your personal data being used more extensively, we will ask you for your consent to this.

Viewing your Data
You have the right to view, at any time, the data we have saved about you and that we may have sent for processing to third parties. The data is supplied in a machine-readable format. Transmitting to a third party on your request is possible where technically feasible.

Can I complain to the relevant authorities?
As a concerned party you have this right in case of a data privacy law breach. The authority governing these cases is the Landesdatenschutzbeauftragter of the state of Berlin. The following link lists contact information for the Landesdatenschutzbeauftragte of all German states: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Version: March 2021